A consumer who purchases a product on this website may cancel the transaction and return the product in accordance with the provisions regarding the cancellation of a distance selling transaction as stated in the Consumer Protection Law, 5741-1981 (hereinafter: “the Law”). The consumer is required to test the product upon receipt.

A transaction for the purchase of a product made on the website, the consumer may cancel by notice of cancellation of the transaction to the company, from the date of the transaction to 14 days from the date of receipt of the product or from the date of receipt of a document containing the main terms of the transaction. If the consumer is a person with a disability, a senior citizen or a new immigrant, the consumer’s right to cancel a transaction for the purchase of a product made on the site is within four months from the date of the transaction, the date of receipt of the property or the document of origin, whichever comes later. Dealing with the consumer, including a call via electronic communication.

In canceling a transaction that was not due to: (1) a defect or incompatibility in the product; or (2) failure to deliver at the time stipulated in the transaction; or (3) any other violation of the terms of the transaction – within 14 days from the date of receipt of the cancellation notice, the company will refund that part of the transaction price that was paid, to the extent that it was paid, cancel the charge due to the transaction, provide a copy of the charge cancellation notice and will not collect any amount from the consumer, except fees Treatment in the amount of 5% of the value of the transaction or NIS 100, whichever is lower, and this without detracting from the rest of the company’s rights in accordance with the provisions of the law. The consumer must return the product, at his own expense, to the company’s place of business. The cost of the return applies to the consumer and will be paid by him to the company as long as the product is returned by courier on behalf of the company.

In the event of cancellation of a transaction due to a defect or non-conformity in the product or due to non-delivery of the product on the date specified in the transaction or due to any other violation of the terms of the transaction – the company will return within 14 days of receiving the cancellation notice. A copy of the cancellation notice and will not charge the consumer any amount. The consumer will make the product (and any other property he received following the transaction) available to the company at the place where it was delivered to him and will notify the company.

A notice of cancellation of a transaction may be given by the purchaser to the company in any of the ways listed below in “Cancellation of a transaction and ways of cancellation”.